Adventus.io jobs - Training Officer

At Adventus.io we’re passionate about transforming how the world accesses education.

Our story started in 2018 when our founders connected over a shared frustration with how broken the international student recruitment market was. From here our mission was born to help students make confident study decisions through a trusted platform 

We are a fast-growing EdTech company that revolutionizes the way student recruitment is undertaken across the globe through our SaaS marketplace that enables institutions, recruiters, and service providers to seamlessly find and transact with each other, anywhere in the world. 

What are we looking for?

We are looking for our next Training Officer to join our team.  Your role is to support our internal and external customers post-sale relationship, by becoming a technical expert in our products, internal processes, and needs of our customers.

So what’s the role about?

Using your deep knowledge of our platform you will proactively provide customer service to support and resolve issues for our clients. Additionally you’ll see your time focused across key areas below;

• Engage with the key stakeholders to conduct skills analysis, training needs analysis and prioritise training.
• Lay down a foundation for training processes and delivery
• Execute planned training sessions on Zoom and ensure post-webinar reporting
• Create training content based on the inputs shared by the stakeholders
• Ensure that the content and context of all materials remain current and relevant for business needs
• Plan roll-out of training including timelines, target audience and location
• Conduct training programs for various audience groups, as and when required
• Execute roll out of training interventions including timelines, target audience and location
• Coordinate  training logistics (with support of Operations Support) and drive delivery of training
• Travel likely to be required

About You

Customer Centric

• Demonstrated passion for delivering outstanding customer service
• Demonstrates a thorough knowledge of our product to  provide effective training and service to  customers
• Proactively collaborate across internal teams  to improve outcomes for customers

Communication

• Excellent communication & listening skills with ability to be persuasive 

Building & Managing Relationships

• Proactively build  productive internal and external working relationships that are high in trust and influence positive outcomes

Managing Self

• A self starter with initiative to work autonomously but also provide valuable contribution to the team
• Capability to achieve performance expectations and taking accountability for delivering targets/KPIs
• Demonstrates a strong ‘can-do’ approach; striving to achieve high standards 

Planning & Organising

• Exceptional organisational skills, delivery quality service on time, every time
• Flexible and adaptable and respond quickly when customer needs/ situations change