Travel Consultant
Essential Duties and Responsibilities:-
Handling incoming requests - ' Uses the BCD Travel tools and systems to complete requests' Search and confirm travel reservations for the customer
Understands and accurately applies client travel policy and requirements to each interaction' Provide general travel advice to travellers
Responds to requests accurately and completely ' Understands and accurately applies travel supplier rules
Maintains current knowledge of the state of the various travel industries supported' Provides the customer with the required industry information, such as low fares, exchange costs and penalties
Can fulfil basic requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) ' Supports BCD Travel and client-driven initiatives
Qualifications: -
Prior experience in a customer service-oriented position is an advantage
Strong verbal and written communication skills in designated languages
Ability to work flexible hours' Demonstrated understanding of customer servicing excellence
Proven ability to handle multiple priorities simultaneously
Ability to work independently, exercising discretion and judgment