As the part of the responsibility, you shall be the voice of the Concierge services for a global leading bank. We focus to provide:
· Booking/cancellation/refunding of flight tickets on behalf of customers
· To meet or exceed the set targets
· Exceptional customer service to all enquiries, e mails, offers suggestions.
· Being polite, flexible and accommodating in efficiently handle large call volume
· Achieve and Maintain a consistent image of the service through performance and service orientation
· Ability to meet and exceed customer expectations to achieve customer delight.
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