Auki Holidays Private Limited jobs - Travel Desk Executive

Job Summary
Required Travel Desk Executive to assist corporate with travel related services like domestic & international ticketing, hotels, cars, visa etc
Responsibilities and Duties

• Process the booking requests received from the designated areas
• Handles daily correspondences and responds to inquiries and makes reservations as needed.
• Co-ordinate between the Clients & Supplier or Service provider to finalize the bookings.

• Working on simultaneous travel queries & arrangements, without loss of details
• Exploring different websites for best available rates of Flight Tickets and Hotel Accommodation.

• Follow up with the supplier deadlines and time limits and the same should intimate to the staff timely.

• Communicates reservation information to the suppliers and consultants.

• Processes cancellations and modifications and promptly relays this information to the suppliers and consultants.

• Do the rate comparison offer best rates to materialize the bookings.

• All the bookings Reconfirmation should be done on daily basis with valid hotel confirmation numbers.

• Process refunds for cancelled bookings, amended bookings, short stay bookings Etc.,

• On the road issues, such as no booking find at the time of check –in, payment issue, guest doesn’t like the hotel Etc.,

• Post Travel such as, guest complaints, Etc

• All the correspondence between suppliers and clients should be handled

Qualifications and Skills

• Diploma, Graduate or Post Graduate preferably in travel & tourism with good communication skills
• Excellent communication and interpersonal skills

• Able to build strong client relationships

• Overall understanding of technology platforms, GDS functions, Microsoft applications

• Strong knowledge of international reservations, geographies, faring and routings

• Consultative service skills and problem solving abilities

• Shows initiative by looking for opportunities to improve processes and making suggestions.

• Supportive of management and company objectives.