Job Description
• Attending to customer queries through emails and phones calls.
• Designing & Preparing Itineraries & International Holiday packages for customers.
• Handling Bookings & Documentation
• Processing Bookings by coordinating with operations Team
• Costing sheets and quotes for FIT.
• Daily Operations including servicing travel partners enquiries via email or via phone at a timely and accurate manner.
• Give professional and value-added travel advice to clients bearing in mind the client’s need and interests
• Managing Query Tracker and Follow up reports for Queries. Preparing invoices, vouchers and other documentation
• Execute bookings in an efficient, accurate and professional manner
• Solicit and retain clients with professional customer service skills
• Observe and learn how senior staff handle customer enquiries and package bookings.• Follow the system and processes at all times.
• Achievement of Daily and Monthly targets.
• Listen and lead the conversation to solve problems in a timely manner with all types of partners in all circumstances.
• Adapt and change as requirements of the business change.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
• Responsible for selling of holiday packages/Flight Ticket/Cruise Package for International destinations such as Maldives, Mauritius, Seychelles, Singapore/Malaysia, Dubai, Sri-Lanka, etc.
• Responsible for Designing itinerary, costing, booking hotels, Tour packages and Travel Packages, Cruise Deal and Travel Insurance.