Provide configuration management of service elements as planned according to design/engineering and change activities that are required by the Service Delivery, Engineering, Capacity Planning, or deployments
Should monitor the services, elements and system configurations
Responsible for order validation and provisioning of circuits in inventory and network
Build, Integrate and Test the circuit as per the customer requirement
Ensure efficient and effective technical customer service as per SLAs.
Work experience in Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
Coordination with different stakeholders to test the circuit
Manage configuration changes for all the services /service elements through a centralized console and restore configuration as required.
Provide new element’s integration support as per the Methods and Procedures issued by the respective Equipment vendors.
Provide reconfigurations and parameter changes
Manage, track and document change control of the service elements
Provide compliance auditing of the configurations
Provide recommendations for systems design engineering solution.
Handing over the circuit to the customer without error
Provide the test results as requested by the customer
Maintain quality standards to achieve optimal levels of operation and KPI targets. Corrects network and SOC problems effectively and in a timely manner.
Should be able to respond quickly on the orders booked in the configuration queue
Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.
Education: Engineering Graduate or equivalent Experience: 1-3 years Equipment’s: ECI, Tellabs/Coriant, CIENA, Huawei, Juniper, Cisco preferred Good Analytical & Troubleshooting skills. Good knowledge to use Trouble Ticket- and Monitoring systems. Good Written & Verbal communication Tools: OSM, HPSM, Cramer preferred.