US Inbound Voice Process jobs in Chennai at Enterstellar Softwares

Job Title/Designation:

We are looking for a Customer Support Specialist to assist our customers when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with Microsoft Excel.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all Inbound sales and after-sales procedures.

Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using Microsoft Excel with Good typing skills
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Any Degree/Dip/PG (Candidates having backlogs are also eligible to apply)

Job Types: Full-time

Salary: ₹15,000.00 - ₹30,000.00 per month

Enterstellar Softwares recruiting US Inbound Voice Process candidates nearby Chennai,.Enterstellar Softwares vacancies for US Inbound Voice Process is recruited through Written-test, Face to Face Interview etc.
Enterstellar Softwares Company recruits a lot of candidates every year based on the skills. The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Chennai, can apply for US Inbound Voice Process position in Enterstellar Softwares. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Enterstellar Softwares recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Enterstellar Softwares and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Enterstellar Softwares and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Enterstellar Softwares and near your city and get a secured career.