US Voice Process jobs in Chennai at Access Healthcare

Dear candidates,

Please read below requirement carefully and walk-in for interview directly.

* Freshers with excellent English Communication (with Neutral Accent).

* Candidate must be capable to interact with US customer.

* Flexible to work in Night shifts (6.00 pm - 3.00 am)

* Free Transportation facility

ELIGIBILITY

Fresh graduates (arts/science degree or diploma holders with no current arrears) are eligible to apply

o Candidates with arrears will be considered only if they have BPO experience

o BE/BTech/MBA/MCA graduates will be considered only if they have BPO experience. Freshers in this category will not be considered.

Interview Location: Accesshealthcare, A9, 1st Main road, Ambattur IE, Ch- 58

Interview Date: Monday to Saturday

Interview Timing: 11.30 am to 7.30 pm

Job Description :

Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post-call analysis for the claim follow-up

Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiry are resolved at first point of contact

Provide accurate product/ service information to a customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India and the Philippines, and our 11,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually.