Shifts : US Shift (9 PM – 7 AM)
JOB Role :
· Engaged in handling inbound calls
· Provide World Class Customer Service.
· End to Transaction of Reports.
· Need to maintain Accuracy in Reports.
· Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
· Excellent verbal communication skills
· Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users.
· Perform problem cause analysis
· Resolve customer queries and achieve customer delight.
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