User Engagement Analyst

Omnicuris Healthcare Pvt Ltd
Experience : Freshers
Location : Bangalore
Per Month: Rs. 15,000 - Rs. 20,000
Posted on 03 Jan 20
Job is expired
Job DescriptionLast Date 13 Jan 20

Responsibilities:
1. Answer user's queries professionally to provide information about products and services, or obtain details of complaints
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
3. Follow up with clients to ensure that appropriate actions were taken on customers' requests
4. Refer unresolved customer grievances or special requests to designated departments for further investigation
5. Coordinate with various departments to resolve user's queries
6. Debug the product-related issues by coordinating with various departments
7. Do outbound calls for feedback and user-related experience
8. Make outgoing calls to doctors and solving the doctors' queries
9. Inform them about new products and services

Who can apply :

1.       Are available for full time (in-office) internship

2.       Are available for the duration of 2-3 months

3.       Have relevant skills and interests

Interview Type : Face to Face Interview, Telephonic Interview
Company Description
Omnicuris is an impact driven social enterprise that is pioneering online CME for doctors by leveraging advanced digital technology and combining it with rich medical expertise of reputed medical associations and medical institutes in India with the primary goal of improving quality of healthcare through continuous education and training.
Job is expired
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