Yes Bank jobs - Video KYC Associate/Customer Service Executive

Job Description:Assisting the customer in opening the liabilities account Carrying out verification of the customer on call Basic understanding of KYC documentation requirements for saving accountsand verifying the same on the video call Ha

Job Description

Assisting the customer in opening the liabilities account
Carrying out verification of the customer on call
Basic understanding of KYC documentation requirements for saving accounts
and verifying the same on the video call
Handle Yes Bank customers in a polite and friendly way, instilling customer
confidence and resolving customer issues while onboarding journey wherever
possible.
Listen to the customer, gauge needs and provide information on relevant products
on the bank.
Takes ownership and initiative to complete necessary video call and customer
follow up.
Responsible for achieving key performance indicators whilst maintaining Yes
Bank quality and compliance standards.
Outbound Calls, Email, Chat, Complaints resolution while onboarding journey.

Completion Of Required Training And Certifications Qualifications

Good communication skills
Customer Service Exposure / Background.
Problem-solving approach
Experience into phone banking or a banking process would be an added
advantage.