VIP IT Support jobs in Hyderabad at Micron Technology

VIP IT Support

Location: Hyderabad, AP, IN

Company: Micron

Req. ID: 138960

Technical Requirements

Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and sometimes at home
Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
Identify, resolve and escalate business issues as appropriate
Provide after hours and on-call support
Deliver executive support for special events
Experience working on mobile applications on iPhones and Androids
Experience troubleshooting hardware and software issues on laptops
Manage VIP CRM support queue
Working knowledge of Microsoft Office products
Support security policies and standards
Ensure company assets (replacement parts) are tracked and maintained responsibly
Perform analysis, diagnosis, and resolution of PC problems either on-site or via remote access
Corporate mobile app support
Experience using and troubleshooting video conferencing equipment
Develop, document, and maintain Executive Knowledge Based Articles (KBA’s)

Customer Service Requirements

Exceptional listener
3+ years customer service experience
Stellar client service - This includes an ability to convert technical jargon into a language people can easily understand
Excellent communicator whether it is face-to-face, written or oral communication
Enjoys solving problems and building relationships
Documents and shares information with the team
Be comfortable being uncomfortable because they have never seen this problem before, and they know they can work it out
Ability to multi-task in a fast-paced environment
Demonstrate initiative, be a self-starter
Advanced ability to work independently, as well as collaboratively, within a team

Qualifications

3+ years of experience in customer service
5+ years of experience in diagnosing or repairing PCs and/or mobile devices

Required Qualifications

Bachelor degree in Computer Information Systems, Engineering, or Business
3-5 years of demonstrated PC repair/Networking experience
1+ years retail or customer service experience
COMP TIA A+ certification or equivalent
Demonstrated knowledge of Windows 10 and MacOS and mobile environments.

At Micron we value collaboration and our teams. Because that's where the best ideas and breakthroughs are born. Our team members, partners, customers, and leadership work closely together to deliver — setting a high bar for ourselves and our industry. Because transformation always starts within.

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