Virtual Assistant

Web Impact Software Solutions Pvt Ltd
Experience : 2 to 4 Years
Education : BE/B.Tech
Location : Indore
Job Role : Others
Posted on 21 Jun 19
Job DescriptionLast Date 20 Aug 19

JOB DESCRIPTION TEM

VIRTUAL ASSISTANT TO THE CEO OF A WEB AGENCY & SOFTWARE STARTUP

We are looking for someone proactive and detail-oriented with excellent spoken and written communication skills to be the virtual assistant/ customer service manager.

Summary

  • This is not an entry-level assistant position. You MUST have at least 2 years’ experience workingas a Virtual Assistant or Customer Service role.

  • Expect to get several requests every day from me, many of which include tasks that must be done that day.

  • You'll handle my business details, including scheduling, customer service requests, uploading blog posts, managing social media, and managing our help desk.

  • We will communicate via email, chat, and Skype.

Tasks and Responsibilities

  • Manage help desk tickets, uploading blog posts, finding images for blogs, formatting newsletters, doing online research, data entry and scheduling social media posts.

  • Help with support and documentation of our software. This will include doing videos as well as writing help tutorials.

  • Maintain daily calendar, arrange calls, meetings, and conferences while making sure all details are handled in a clear and organized manner.

  • Assist with monitoring of my inbox and emails, including responding to clients, other contractors, and business contacts.

Knowledge & Skills

  • Expert in speaking and writing in English.

  • Ability to manage multiple incoming requests, while ensuring they are relayed or handled at the appropriate time, in the necessary order and in the correct manner

  • High level of experience with Email, FB, internet or similar applications

  • Capability to set up new systems and processes in order to streamline business and personal functions

  • Ability to quickly learn new software applications

Education and Experience

  • At least 2+ years’ experience as a virtual assistant / customer service role.

  • Experience in marketing & customer service is a plus!

  • Ability to handle several emails and requests per/ day

  • Exceptional ability to communicate progress on multiple projects

  • Highly organized and efficient

  • Trustworthy with strong personal integrity

  • Forward-thinker who can proactively handle circumstances and situations to head off any crisis situations

  • Top notch communication via email and skype, internally and with customers

  • Proven ability to prioritize tasks

  • Perfectionist, super attention to detail

  • Must be a self-starter, self-motivated, and able to work independently with minimal oversight.

  • Must be comfortable developing and working in a virtual relationship, and little to know face-time since I am in the US and the business is in Indore.

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Web Impact Software Solutions is located in Indore and has been in business since 2014. Our partners has businesses running from past 17 years which stands us out of the crowd. We are a client-focused software development and digital marketing company, who strives to deliver result driven web solutions. We are experts in Web Technologies and provide high-end web development services and digital marketing services to our clients using state of the art web development standards.

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