Web Impact Software Solutions Pvt Ltd jobs - Virtual Assistant

JOB DESCRIPTION TEM

VIRTUAL ASSISTANT TO THE CEO OF A WEB AGENCY & SOFTWARE STARTUP

We are looking for someone proactive and detail-oriented with excellent spoken and written communication skills to be the virtual assistant/ customer service manager.

Summary

• This is not an entry-level assistant position. You MUST have at least 2 years’ experience workingas a Virtual Assistant or Customer Service role.

• Expect to get several requests every day from me, many of which include tasks that must be done that day.

• You'll handle my business details, including scheduling, customer service requests, uploading blog posts, managing social media, and managing our help desk.

• We will communicate via email, chat, and Skype.

Tasks and Responsibilities

• Manage help desk tickets, uploading blog posts, finding images for blogs, formatting newsletters, doing online research, data entry and scheduling social media posts.

• Help with support and documentation of our software. This will include doing videos as well as writing help tutorials.

• Maintain daily calendar, arrange calls, meetings, and conferences while making sure all details are handled in a clear and organized manner.

• Assist with monitoring of my inbox and emails, including responding to clients, other contractors, and business contacts.

Knowledge & Skills

• Expert in speaking and writing in English.

• Ability to manage multiple incoming requests, while ensuring they are relayed or handled at the appropriate time, in the necessary order and in the correct manner

• High level of experience with Email, FB, internet or similar applications

• Capability to set up new systems and processes in order to streamline business and personal functions

• Ability to quickly learn new software applications

Education and Experience

• At least 2+ years’ experience as a virtual assistant / customer service role.

• Experience in marketing & customer service is a plus!

• Ability to handle several emails and requests per/ day

• Exceptional ability to communicate progress on multiple projects

• Highly organized and efficient

• Trustworthy with strong personal integrity

• Forward-thinker who can proactively handle circumstances and situations to head off any crisis situations

• Top notch communication via email and skype, internally and with customers

• Proven ability to prioritize tasks

• Perfectionist, super attention to detail

• Must be a self-starter, self-motivated, and able to work independently with minimal oversight.

• Must be comfortable developing and working in a virtual relationship, and little to know face-time since I am in the US and the business is in Indore.