Amazon jobs - Virtual Customer Service Associate

We invite both freshers & experience candidates for work from home profile into voice process for Chandigarh location. 

Job Details.                                                                                                                              

Customer Service Associate- VCS- India:

• Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
• It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. 

• ·         Action-oriented, self-disciplined and organized
• ·         Effective time management skills and ability to prioritize work time to ensure productivity and  department standards
• ·         Ability to communicate clearly with both internal and external customers
• ·         Good comprehension skills - ability to clearly understand and address customer issues appropriately
• ·         Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• ·         Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• ·         Good typing skills

• ·           Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• ·           Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• ·           Should ensure ‘Work-like’ environment with no disturbance during the work hours.
• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be a creative and analytical problem solvers with a passion for excellent customer service.

• ·       Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• ·       Ability to empathize with and prioritize customer needs
• ·       Demonstrates interpersonal skills with a diverse customer base
• ·       Demonstrates conflict resolution, negotiation, and de-escalation skills
• ·       Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• ·       Ability to determine customer needs and provide appropriate solutions
• ·       Maintain regular and reliable attendance, including the daily schedule as assigned
• ·       Flexible with the working schedule; may be expected to work weekends, holidays and events
• ·       Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
• Problem Solving Skills:
• ·       Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• ·       Ability to approach problems logically and rationally
• ·       Action oriented and self-disciplined
• ·       Organized and detail-oriented
• ·       Ability to quickly and effectively prioritize work time in various departments to meet the business need
• ·       Ability to maintain composure in highly escalated situations.