Beyond Outsourcing Pvt Limited jobs - Virtual Field Supervisor

Job Description

Job Summary

• Our growing business is looking for a skilled problem solver to join our team as a Virtual Field Supervisor. 
• We need an enthusiastic individual who can listen to field employee issues and then offer a unique and innovative solution to each problem. 
• The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in industry knowledge that can be critical for offering quick and accurate assistance to employees.

Responsibilities and Duties

• Call field employees / clients (based in the US) to perform security checks.
• Answers incoming calls regarding issues, service questions and general client concerns.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update information in the customer service database / report during and after each call.
• Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Establish and manage communication with corporate, clients, staff and management.
• Organize and prioritize office tasks to fulfill all administrative requirements.
• Ensure effective telephone and email communications both internally and externally to maintain professional image.
• Coordinate meetings with the US team.
• Participates as needed in special department projects.

Qualifications and Skills

• Graduation or Equivalent
• Prior customer service experience is a plus
• Time management
• Collaboration skills
• Problem solving / analysis
• Personal effectiveness / credibility
• Excellent communication and interpersonal skills
• Technical Capacity; Good knowledge of MS Office & Google products

Benefits

• All benefits will mention in the Offer letter
• Job Type: Full-time
• Salary: ₹20,000.00 to ₹25,000.00 /month