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Virtual Relationship Manager

For a client of TeamLease Services Ltd
2 to 7 Years
3,00,000 - 5,00,000
Job is expired
Posted on 09 Aug 18
Job DescriptionLast Date 30 Nov 18

Job Title/Position: Virtual Relationship Manager (HNI Clients)


Responsible for managing portfolios of identified eligible Preferred amp; Imperia customers, responsibilities detailed below,

1.To provide Consistent amp; Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).

2.Objective is to enhance their Relationship amp; while doing so, Educate, Encourage amp; Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a \"window' to talk to the bank whenever customer needs.

3.Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums amp; scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

S no

Key Accountabilities



Customer Interactions :

·Achievement of Contact policy defined

·Call handling as per defined standards.

·100% accurate resolution on Calls received at the VRM desk.

·Promoting Digital Banking services for better customer service experience.

·Capturing of customer interaction. .

·Accurate logging and resolution of complaints


Achievement of portfolio parameters :

·Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.


Sales :

  • Increase liabilities size of relationship
  • Penetration of products across family groups.
  • Sales across all product segments-TPP, Assets, Cards etc
  • Increase portfolio size through grouping options
  • Enhancing customer wallet size


Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more

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