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Virtual Relationship Manager
For a client of TeamLease Services Ltd
2 to 7 Years
3,00,000 - 5,00,000
Posted on 09 Aug 18
Job DescriptionLast Date 30 Nov 18

Job Title/Position: Virtual Relationship Manager (HNI Clients)

JOB PURPOSE

Responsible for managing portfolios of identified eligible Preferred amp; Imperia customers, responsibilities detailed below,

1. To provide Consistent amp; Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).

2. Objective is to enhance their Relationship amp; while doing so, Educate, Encourage amp; Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a \"window' to talk to the bank whenever customer needs.

3. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums amp; scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

S no

Key Accountabilities

1

.

Customer Interactions :

· Achievement of Contact policy defined

· Call handling as per defined standards.

· 100% accurate resolution on Calls received at the VRM desk.

· Promoting Digital Banking services for better customer service experience.

· Capturing of customer interaction. .

· Accurate logging and resolution of complaints

2

Achievement of portfolio parameters :

· Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.

3

Sales :

  • Increase liabilities size of relationship
  • Penetration of products across family groups.
  • Sales across all product segments-TPP, Assets, Cards etc
  • Increase portfolio size through grouping options
  • Enhancing customer wallet size

.

Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
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