Virtual Relationship Manager jobs Delhi-For a client of TeamLease Services Ltd-2 to 7years of experience-09 August 2018

Responsible for managing portfolios of identified eligible Preferred amp; Imperia customers, responsibilities detailed below,

1.To provide Consistent amp; Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).

2.Objective is to enhance their Relationship amp; while doing so, Educate, Encourage amp; Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a \"window' to talk to the bank whenever customer needs.

3.Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums amp; scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

S no

Key Accountabilities

1

.

Customer Interactions :

·Achievement of Contact policy defined

·Call handling as per defined standards.

·100% accurate resolution on Calls received at the VRM desk.

·Promoting Digital Banking services for better customer service experience.

·Capturing of customer interaction. .

·Accurate logging and resolution of complaints

2

Achievement of portfolio parameters :

·Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.

3

Sales :

• Increase liabilities size of relationship
• Penetration of products across family groups.
• Sales across all product segments-TPP, Assets, Cards etc
• Increase portfolio size through grouping options
• Enhancing customer wallet size