VIRTUALRELATIONSHIP MANAGER
KEY RESPONSIBILITIES:
·Salesand customer relationship management
-Generateincome by cross-selling products across assets, CASA and third party productsegments to customers mapped as per portfolio
-Contactunique set of around 30-35 customers of the portfolio every day to focus oncustomer service and relationship management
-Callhandling as per defined standards
-Customerprofiling and service
·Customerengagement
-Continuousengagement and connect with the portfolio customers with accurate amp;complete capture of interaction details.
·Promotionof Digital Banking Platforms
-Promotionof digital platforms to ensure easy access to banking transactions and createawareness of technology enabled initiatives for a superior customer experience
·ComplaintManagement
-Coordinationwith respective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame
·Auditand Service Quality
-Ensureall laid down systems and process are followed as stipulated by audit and seniormanagement
-Ensureaccurate and timely submission of financial transactions and requests.
-Achievequality benchmark defined as per target
·MISReporting
-Ensuretimely submission of customer base review reports
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