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Virtual Relationship Manager
For a client of TeamLease Services Ltd
1 to 12 Years
2,00,000 - 6,00,000
Posted on 21 Jun 18
Job DescriptionLast Date 30 Nov 18

VIRTUALRELATIONSHIP MANAGER

KEY RESPONSIBILITIES:

·Salesand customer relationship management

-Generateincome by cross-selling products across assets, CASA and third party productsegments to customers mapped as per portfolio

-Contactunique set of around 30-35 customers of the portfolio every day to focus oncustomer service and relationship management

-Callhandling as per defined standards

-Customerprofiling and service

·Customerengagement

-Continuousengagement and connect with the portfolio customers with accurate amp;complete capture of interaction details.

·Promotionof Digital Banking Platforms

-Promotionof digital platforms to ensure easy access to banking transactions and createawareness of technology enabled initiatives for a superior customer experience

·ComplaintManagement

-Coordinationwith respective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame

·Auditand Service Quality

-Ensureall laid down systems and process are followed as stipulated by audit and seniormanagement

-Ensureaccurate and timely submission of financial transactions and requests.

-Achievequality benchmark defined as per target

·MISReporting

-Ensuretimely submission of customer base review reports

Adherence to set processesfor updating customer interactions in CRM.

Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
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