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Virtual Relationship Manager

For a client of TeamLease Services Ltd
1 to 10 Years
2,00,000 - 6,00,000
Job is expired
Posted on 17 Jul 18
Job DescriptionLast Date 31 Oct 18

Responsible for managing portfolios of identified eligible Preferred amp; Imperia customers, responsibilities detailed below,

1.To provide Consistent amp; Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).

2.Objective is to enhance their Relationship amp; while doing so, Educate, Encourage amp; Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a \"window' to talk to the bank whenever customer needs.

3.Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums amp; scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.

VIRTUAL RELATIONSHIP MANAGER

KEY RESPONSIBILITIES:

·Sales and customer relationship management

-Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio

-Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management

-Call handling as per defined standards

-Customer profiling and service

·Customer engagement

-Continuous engagement and connect with the portfolio customers with accurate amp; complete capture of interaction details.

·Promotion of Digital Banking Platforms

-Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

·Complaint Management

-Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

·Audit and Service Quality

-Ensure all laid down systems and process are followed as stipulated by audit and senior management

-Ensure accurate and timely submission of financial transactions and requests.

-Achieve quality benchmark defined as per target

·MIS Reporting

-Ensure timely submission of customer base review reports

Adherence to set processes for updating customer interactions in CRM

.

Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more

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TeamLease