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Virtual Relationship Manager

For a client of TeamLease Services Ltd
1 to 10 Years
2,00,000 - 6,00,000
Job is expired
Posted on 17 Jul 18
Job DescriptionLast Date 31 Oct 18

Responsible for managing portfolios of identified eligible Preferred amp; Imperia customers, responsibilities detailed below,

1.To provide Consistent amp; Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).

2.Objective is to enhance their Relationship amp; while doing so, Educate, Encourage amp; Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a \"window' to talk to the bank whenever customer needs.

3.Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums amp; scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.



·Sales and customer relationship management

-Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio

-Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management

-Call handling as per defined standards

-Customer profiling and service

·Customer engagement

-Continuous engagement and connect with the portfolio customers with accurate amp; complete capture of interaction details.

·Promotion of Digital Banking Platforms

-Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

·Complaint Management

-Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

·Audit and Service Quality

-Ensure all laid down systems and process are followed as stipulated by audit and senior management

-Ensure accurate and timely submission of financial transactions and requests.

-Achieve quality benchmark defined as per target

·MIS Reporting

-Ensure timely submission of customer base review reports

Adherence to set processes for updating customer interactions in CRM


Job Type

Interview Type

Face to Face Interview

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more
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