·Salesand customer relationship management
-Generate income by cross-selling products acrossassets, CASA and third party product segments to customers mapped as perportfolio
-Contact unique set of around 30-35 customers of theportfolio every day to focus on customer service and relationship management
-Call handling as per defined standards
-Customer profiling and service
·Customerengagement
-Continuous engagement and connect with the portfoliocustomers with accurate amp; complete capture of interaction details.
·Promotionof Digital Banking Platforms
-Promotion of digital platforms to ensure easy accessto banking transactions and create awareness of technology enabled initiativesfor a superior customer experience
·ComplaintManagement
-Coordination with respective team managers, salesmanagers and complaints managers for 100% accuracy on complaint management andresolution within a stipulated time frame
.
