Yesbank-Karvy jobs - Virtual Relationship Manager

Virtual Relationship Manager

Yesbank-Karvy
experience Fresher
salary 13,000 - 20,000 Per Month
qualification
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Posted: 5 Years ago
Views: 11
Applications: 0
Openings: 40

Job Description

Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance. Job Responsibilities: 
Ensure Customer service excellence by displaying complete onus to the customers query/problems 
Delivering service with requisite Courtesy and Accuracy 
  • Nil Defects (100% adherence to product and process) 
  • Ensuring Nil Customer complaints 
  • Escalating/highlighting customer problem incidences 
  • Adherence to service and sales compliance 
  • Cross Selling/up-selling of bank products. 
  • Ensuring Process efficiency by achieving set targets of call quality
Qualifications, Experience & Skills:
  • Qualifications: Graduate/Post Graduate from a recognized university Competencies/Skill Sets required: 
  • Fresher or Experienced in customer service industry 
  • Excellent written and oral communication 
  • Passion towards service or Sales 
  • Enthusiastic and self-motivated 
  • Ability to work in a dynamic environment 
  • Good comprehension skills 
  • Team player with a positive attitude 
  • Knowledge about banking Industry will be an added advantage 
  • Open to working in shifts(including night shifts for male staff)
Computer skills:
  • Conversant with MS-Office & working knowledge of contact center systems  Other skills:        
  • Excellent Business Communication skills. Multilingual skills will be a plus.
  • Good numerical, analytical & problem solving skills.Salary CTC – 14K -16 Month+ IncentivesRequirement Customer Service – 100 and Telesales – 100 (Over all 200 employees)-
  • Hindi Speaking Needed.

Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id132501
Job Category BSc/BCA/BBM
StateTamil Nadu
Country India

About Company

Yes Bank Limited is India's fourth largest private sector bank, founded by Rana Kapoor and Ashok Kapur in 2004. It primarily operates as a corporate bank, with retail banking and asset management as subsidiary functions.
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