Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance. Job Responsibilities:
Ensure Customer service excellence by displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product and process)
- Ensuring Nil Customer complaints
- Escalating/highlighting customer problem incidences
- Adherence to service and sales compliance
- Cross Selling/up-selling of bank products.
- Ensuring Process efficiency by achieving set targets of call quality
Qualifications, Experience & Skills:
- Qualifications: Graduate/Post Graduate from a recognized university Competencies/Skill Sets required:
- Fresher or Experienced in customer service industry
- Excellent written and oral communication
- Passion towards service or Sales
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
- Knowledge about banking Industry will be an added advantage
- Open to working in shifts(including night shifts for male staff)
Computer skills:
- Conversant with MS-Office & working knowledge of contact center systems Other skills:
- Excellent Business Communication skills. Multilingual skills will be a plus.
- Good numerical, analytical & problem solving skills.Salary CTC – 14K -16 Month+ IncentivesRequirement Customer Service – 100 and Telesales – 100 (Over all 200 employees)-
- Hindi Speaking Needed.