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Virtual Relationship Manager

For a client of TeamLease Services Ltd
1 to 5 Years
2,00,000 - 3,00,000 Per Year
Job is expired
Posted on 28 Jan 19
Job DescriptionLast Date 29 Mar 19
    KEY RESPONSIBILITIES:
    Sales and customer relationship management 
    - Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
    - Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management 
    - Call handling as per defined standards
    - Customer profiling and service

    Customer engagement

    - Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.

    Promotion of Digital Banking Platforms 

    - Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

    Complaint Management

    - Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame
Job Role

Job Type

Interview Type

Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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