Virtual RM

For a client of TeamLease Services Ltd
Experience : 2 to 8 Years
Skills : Sales
Location : Chandigarh
Per Year: Rs. 3,00,000 - Rs. 6,00,000
Posted on 27 Nov 19
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Job DescriptionLast Date 26 Jan 20

KEY RESPONSIBILITIES:

·        Sales and customer relationship management

 

-      Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio

-       Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management

-       Call handling as per defined standards

-       Customer profiling and service

 

·        Customer engagement

 

-       Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.

 

·        Promotion of Digital Banking Platforms

 

-      Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

 

·        Complaint Management

 

-      Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

 

·        Audit and Service Quality

 

-      Ensure all laid down systems and process are followed as stipulated by audit and senior management

-      Ensure accurate and timely submission of financial transactions and requests.

-      Achieve quality benchmark defined as per target

 

·        MIS Reporting

 

-      Ensure timely submission of customer base review reports

-      Adherence to set processes for updating customer interactions in CRM

 

Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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