Responsibilities:
Work with customers to Design, Deploy, Upgrade, Migrate EUCSolutions.
Create design documents and presentations.
Deploy Horizon enterprise and Horizon cloud on Azure solutions, including all supporting components not limited to Appvolumes, DEM, FSLogix etc.
Integration of Horizon solution to WS1 Access and WS1 UEM.
Deployment and configuration of IDM/IDP/MFA solutions not limited to WS1 Access, EntraID, Ping, OKTA, Yubikey, Duo etc.
Perform upgrades of Horizon enterprise versions
Perform upgrade/migration from Horizon Cloud on Azure v1 to Horizon Cloud on Azure next-gen.
Perform migration between EUC platforms and versions.
Work with customers on user migrations.
Work with customers on Capacity planning, Change management, Incident management, Patch management and problem management.
Work with customers on resolving end-user issues.
Perform root cause analysis. Be responsible for customer and end user experience.
Create reports and participate in internal & customer reviews.
Primary Skill Set
Must have 5-8+ years of proven experience with VMware Horizon, Horizon Cloud on Azure, vSphere, Microsoft Active Directory, VMware workspace one UEM, VMware DEM, 3rd party IDM/IDP integration, Azure Virtual Desktop, EntraID.
Must be VMware VCP DTM Certified and Azure certified.
Must have good knowledge & exposure to Microsoft Azure, AWS.
Must have experience implementing projects on Horizon, HorizonCloud on Azure, and Azure Virtual Desktop.
Knowledge on storage technologies.
Knowledge on networking with good foundation on LAN Technologies such as network switching and routing and DNS, etc.
Windows Server Administration and troubleshooting Skills.
Hands-on skills in Hyper converged infrastructure.
Secondary Skill Set
100% Fluency on English.
Good verbal and Written Communication
Good Team player work with senior team members, conduct technical session, mentoring juniors.
Ability to achieve the highest level of customer satisfaction. Self-motivated and results oriented.
A demonstrated positive and proactive approach
Expected to work US and UK shifts based on the organizational needs and be available to be on- call on a rotational basis including night shifts
Experience:
5+ years of experience in EUC
Education:
Any Engineering /Diploma/BSC/MCA / MCM (with IT specialization)