Hinduja Global Solutions jobs - Voice Accent Trainer

Shift Timing: US Rotational 

Week Off: Rotational 

2 way free Cab 

·         Experience in V&A training( Duration of Training, Agenda, Assessment)

·         Experience in BQM( Process, Methodology, Follow Up)

·         Content Creation

·         The expectation of Shift and Weekly Off

·         Good communication skills

·         Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.

·         Willing to work in rotational night shifts

·         Should have experience of working as a voice coach for a transactional process

·         Good knowledge of customer service and call handling skills

·         Willing to work with operations to understand the coaching opportunities

·         Needs to possess presentation, feedback & coaching skills to conduct new hire training

·         Monitor calls and does SBS to improve Communication & Soft Skills of the technicians

·         Provide Coaching & Feedback to enhance agent performance on C-Sat

·         Prepare and implement action plans