Amal Infosystems Pvt ltd jobs - Voice Agent Inbound /Outbound

·  Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.

· Processing each call / mail / chat in accordance with IL standards.

· Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

· Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

· Ability to understand and handle irate customers.

· Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

·Maintain Superior quality service by following organization standards.

. Convert inquiries into sales by answering inbound telephone calls.

. Understanding multiple products and processes

. Influencing customers to buy or retain product or service by following a prepared script to give product reference information .