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Voice Agent

Baseline Business Services P ltd.
0 to 2 Years
1,00,000 - 1,40,000 Per Year
Posted on 29 Nov 18
Job DescriptionLast Date 28 Jan 19

Job Description:

  • Manage Data Allocated and engage with customers over Voice based contact center solution to solicit Secured and Unsecured Loan Requirement
  • Work on CRM platforms on data allocated and gather required variable information to be captured on CRM
  • Deliver Daily Metrics on Average Talk Time, Data to lead, # Calls etc.,
  •  Deliver Data Allocated to Pre-Qualified Lead Metric for Secured and Unsecured Loan Product
  • Engage with Fulfilment team for seam less follow through with Customers for E2E process closure
  • Deliver on productivity Metric of Data to lead, Lead to login and Login to Disbursement and Revenue Metrics
  • Manage Relationships with all stakeholders – Customers, FI/Bank Representatives, Sales teams to deliver the desired Metrics
  • Ensure identification of process gaps are relayed to Business owners for corrective measures

Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Baseline Business Services (P) Ltd., incorporated in November 2018 is into origination's of financial services products and services of Unsecured, Secured and Insurance products.
The Go to Market is a Unique blend of Contact Center, Brick & Mortar and Digital out reach with a lot of focus on Data and analytics.
The Company has ambitious plans to expand into Tier I markets in India post the successful completion of Pilot in Hyderabad.
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