IBM jobs - Voice and Accent trainer

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.


Your Role and Responsibilities
As Voice and Accent trainer, you will analyze data and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process. You enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with company’s core values.

• Auditing calls of the agents of the account aligned, using the pre-defined grading sheet
• Manage daily, weekly and monthly reports with the partners and share regular feedback with the agents
• Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis
• Ability to collaborate across multiple teams for process improvements and standardization
• Coach and share feedback with team and plan monthly team meetings to discuss outcome
• Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions.
• Designing multiple training events in a corporate setting

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities – we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.



Required Technical and Professional Expertise

• Minimum 3+ years overall professional experience in the service Industry (Outsourcing Industry would be preferred)
• Experience as Voice and Accent or Soft Skills trainer /coach
• Extensive knowledge of instructional design theory and learning principles
• Proven knowledge to master the full training cycle
• In-depth knowledge of learning management software
• Familiarity with traditional and modern training methods, tools and techniques
• Demonstrated ability to defect areas, rolling out action plans accordingly

Preferred Technical and Professional Expertise

• You know how to build trust and communicate effectively with executives, along with day-to-day users of the software
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.