Coppergate Consultants jobs - Voice Customer Service

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Required Skills:-

• Excellent Communication Skills.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality