Black And White Business Solutions jobs - Voice Process
Voice Process
Fresher
16,000 - 30,000 Per Month
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Posted:
3 Years ago
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Applications:
Openings:
1
Job Description
Voice Process
Roles and Responsibilities :
Requirements and Skills
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
Requirements and Skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Job Particulars
Role
BPO / Customer care
Education
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
806900
Job Category
Diploma , BPO , BSc/BCA/BBM
Locality Address
Bellandur , Indiranagar , Old Airport Road , Rammurthy Nagar , Whitefield
State
Karnataka
Country
India
About Company
Black And White Business Solutions
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