Voice Process

Itecksyscad engineering Pvt ltdec
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Bangalore
Per Month: Rs. 15,000 - Rs. 20,000
Posted on 14 Oct 19
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Job DescriptionLast Date 11 Dec 19

Essential Duties and Responsibilities:

  • Receive inbound calls including transferred sales leads and calls from current and potential customers.
  • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
  • Answer questions about the product details, the company, and issues with account for the customers.
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Perform basic account maintenance activities.
  • Meet Quality Assurance Requirements and other key performance metrics.

Specific Knowledge, Skills and Abilities:

  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills.
  • Ability to learn and navigate new software quickly
  • Ability to type 30 wpm+

 

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Itecksyscad engineering Pvt ltdec
Apply now
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