Itecksyscad engineering Pvt ltdec jobs - Voice Process

Essential Duties and Responsibilities:

• Receive inbound calls including transferred sales leads and calls from current and potential customers.
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.

Specific Knowledge, Skills and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly
• Ability to type 30 wpm+