Voice Process
Review open accounts from the daily Ageing report
Monitor and maintain the assigned accounts - Collection calls
(Outbound/Inbound in a professional manner),account adjustments and customer reconciliations
Collect customer payments in accordance with the amount due date and timely follow-up on payment arrangements
Monitor customer payments activity to ensure receivables are collected in a timely manner Ensure timely escalation in case of non-payment or no response
Provided customer service with regards to sending statements, processing customer refunds, and process account adjustments and resolving client-billing problems, and applying good customer service in a timely manner
Fluency in verbal and written communication
Fair working knowledge of MS office, excel & Typing
Basic accounting knowledge if necessary
Qualification - Any essential degree
Skills - good communication
Language known is most preferable
Exp - 0 to 2 years
Location - Chennai