Voice processes can be either inbound or outbound. In inbound processes, you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this, you'll be handling calls from its customers on the telecom company's behalf. One other example would be that a prospective customer is calling to get more information about a product or service.
In outbound processes, calls are to be made in order to generate sales or maybe to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offers a good salary with additional incentives for making sales.
Interview Type : Written-test, Face to Face Interview
Wipron technology has an office in Coimbatore. Its a Mid Sized which is growing fast and always looking to hire talent into its current team of 10-50 employees.As per the latest jobs posted by Wipron technology they are regularly searching for job candidate with talents