Financial Outsourcing Firm jobs - Voice Process

Please find below Job Description for the above role:

  ·         Resolving customer query/complaints of the customers through inbound calls

·         Escalate cases as per the escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

·         Daily interaction with the reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

·         Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

·         Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

·         Support the Team Leader in the practical day today management and control of customer service

·         Other duties from time to time that may be assigned

Desired Candidate Profile

·         Minimum 10+2 /diploma from a recognized Board

·         Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

·         Ability to draft a letter with proper grammar, content, format

·         Good communication skills are a must

Candidate must be willing to work in day/night* shifts from office in Pune.

*Night Shift is only for Male candidates.

Additional Benefits: