To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through
email and chat to customers.
Provide correct and quality information to customers on every
call, promote good listening and English grammar skills.
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Banking or Banking products.
knowledge of intricacies of Banks products and how they compare against
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift