Customer Care Executive And Team Leader jobs in Hyderabad at TMI Group

Dear Job Seekers, please come for the Drive on 29th Sep 2018 at 4-1-971,972,973,974, 6th Floor, Triveni Complex, Palace Heights Building, Hyderabad City.

for more info please contact: Manisha (HR)-

You can also visit and Facebook: TMI Evan services.

Please find below Requirements and JD's

1) Customer Care Executive

No of Positions Opened: 200

Title: Customer care executive

Location: Hyderabad

Language: Hindi & English - 200

Reports to: Team Leader

Qualification: Graduates

Experience: fresher or experience

Cost To Company: 8000 to 9500

Shift: 11:00 to 15: 30 & 19:00 to 23:30

Position Summary: First point of contact to the customers.

Key Responsibilities and Summary:

· Making Outbound calls/Inbound taking calls

· Handling customer queries

· Needs extremely good at English & Hindi

· Ability to provide information verbally clearly and effectively

· Career oriented

· Committed, Ambitious and Friendly

· Comfortable in talking to people and a good listener

2. Job Description for Team Leader

No of Positions Opened: 10

Title: Team Leader

Location: Hyderabad

Language: Hindi, English & Telugu

Reports to: ABM

Qualification: Graduates

Experience: 1 year experience in domestic BPO

Cost To Company: 15000

Shift: Full time

Key Responsibilities and Summary:

· Delivery of team sales, service level components, quality and

· Productivity targets & indicators. People Management, including all HR

· Related issues, as well as staff development. Operational Management

· Managing the floor, adherence to schedule. Ownership and problem

Resolution.

Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

Training and development of staff.

Motivation, leadership for a team of 17 and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same.

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