Rackspace Technology jobs - Windows Administrator

Success In The Role Requires

The role of the Lead Engineer (LT) is to provide hands on technical support for large and complex problems as well as being a proactive and consultative resource to help customers plan for their future growth and the utilisation of new technologies.

A passion for the latest Internet and Hosting technologies

In depth knowledge of Windows 2003/2008 and its application in a web hosting environment

A creative approach to problem solving

Effective communication skills at all levels, technical through to non-technical directors

Commercial and business acumen

Job Requirements

Key Accountabilities

Act as a consultative resource for customers to assist them in achieving their business objectives

Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement

Support the Service Account Manager in customer projects

Schedule customer maintenances and ensure appropriate quality checks have been completed

Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate

Ensure appropriate technical documentation is in place for customer solutions

Attend and participate in monthly/quarterly service review meetings

Identify opportunities for growth and pass leads to a Business Development Consultant

Mentor and assist in the development of other technical staff.

Tenacious problem solver, will own issues until full resolution

Excellent communication skills, both written and verbal with great attention to detail

Strong rapport and relationship building skills with both internal departments and external customers

A good level of business awareness and commercial acumen

Extensive experience working within and supporting a Windows environment

MCSE certification highly desirable

Familiarity with AD, IIS, SQL, Mail Systems, Windows Clusters, Networking, Security and Architectural design.

A solid understanding of Networking principles

Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential

Due to 24x7x365 operation, must be willing to be available for occasional out of hours work

Ability to communicate fluently in English and German

Open for fixed US shift

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.