Success In The Role Requires
The role of the Lead Engineer (LT) is to provide hands on technical support for large and complex problems as well as being a proactive and consultative resource to help customers plan for their future growth and the utilisation of new technologies.
A passion for the latest Internet and Hosting technologies
In depth knowledge of Windows 2003/2008 and its application in a web hosting environment
A creative approach to problem solving
Effective communication skills at all levels, technical through to non-technical directors
Commercial and business acumen
Act as a consultative resource for customers to assist them in achieving their business objectives
Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
Support the Service Account Manager in customer projects
Schedule customer maintenances and ensure appropriate quality checks have been completed
Respond to support requests and co-ordinate Rackspace/Customer support teams where appropriate
Ensure appropriate technical documentation is in place for customer solutions
Attend and participate in monthly/quarterly service review meetings
Identify opportunities for growth and pass leads to a Business Development Consultant
Mentor and assist in the development of other technical staff.
Tenacious problem solver, will own issues until full resolution
Excellent communication skills, both written and verbal with great attention to detail
Strong rapport and relationship building skills with both internal departments and external customers
A good level of business awareness and commercial acumen
Extensive experience working within and supporting a Windows environment
MCSE certification highly desirable
Familiarity with AD, IIS, SQL, Mail Systems, Windows Clusters, Networking, Security and Architectural design.
A solid understanding of Networking principles
Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential
Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
Ability to communicate fluently in English and German
Open for fixed US shift
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.