Perform Troubleshooting on Windows Performance issues.
Troubleshoot Complex issues which may occur on On Premise or Virtual Servers /Machines ( Azure / VMware)
Perform multi-tasking and handle High Volume and Complex cases.
Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers.
Do self-learning on various Performance troubleshooting topics, publish whitepapers.
Utilize Communication and technical skills to attain customer satisfaction.
Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution.
Troubleshooting problems with existing systems or designing new systems to meet business needs
Work in Night shifts (6 PM login and 9 PM login)