TSYS jobs - Windows System Administrator II

Essential Functions

• Installs, documents, and configures Windows Operating Systems. Assists in Operational Acceptance Testing and evaluations as part of Service Integration, ensuring acceptability and usability on a scale, capacity, resiliency and reliability level. Assists team members in maintenance functions to become active participants. Reviews basic designs and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with design requirements. May design and implement multi-site Windows Active Directory infrastructure.
• Monitors systems to ensure platforms are available in accordance with Service Level Agreements (SLAs). Offers intermediate support to ensure that the monitoring systems are available at all times and that the appropriate thresholds and alerts have been set to ensure system availability. Reacts and responds to events in accordance with escalation procedures. Provides detailed statistical information to datacentre management for weekly and monthly status update. Acts as the role of 2nd line technical support. Participates in deployment changes in accordance with the TSYS change control process. Raises, updates and closes change control tickets in accordance with Service Management guidelines.
• Monitors and reviews system logs, detect and troubleshoot problems, and escalate to appropriate level. Supports issue resolution as and when required, uses the Service Manager application to record activities. Provides feedback and updates to the Incident resolution support teams. Provides on call support within the on call structure 24/7.
• Conducts intermediate system maintenance including patch management, firmware management and Windows Operating System upgrades in line with best practices across TSYS and the industry at large. Provides out of hours support for pre-arranged changes and maintenance events.
• Assists in investigation of security breaches in accordance with Information Security guidelines. Assist in inspection of any issues identified via security monitoring applications. Review system access in line with the required practices and procedures following Information Security guidelines. Maintains the systems responsible to the level required to meet the Payment Card Industry (PCI),Security Standards and other applicable industry best practices.
• Review under guidance the of availability of disaster recovery systems, maintaining code, configuration and documentation in-line with Production systems. Perform regular disaster recovery testing for internal and client facing systems.
• Interacts with the respective client service representatives and works with various levels of team members across business units within the company. Provides team members with routine supporting documentation. Attend status calls when requested and provides basic/intermediate technical support.
• Participates with the evaluation of all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies. Develops skills by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.
  

Minimum Qualifications Typically Minimum 2 Years Relevant Exp Experience in system administration or related experience. Bachelor's Degree Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree.

Preferred Qualifications Typically Minimum 4 Years Relevant Exp Implementing and maintaining Active Directory; Windows Server; MS Windows Clustering; enterprise SAN and NAS configurations; MS SCCM and VMware VCM; Antivirus Software, Application White Listing and Device Control; TCP/IP and other networking principles including DNS and DHCP; scripting language; Experience with managing VMWare virtualization technologies; Virtual Center Management and Administration; vSphere Server, vSphere Client, and vCenter Server; Installation and support of VMware View to include Pool Management, Entitlements, Upgrades, and Break/Fix; deploying virtual machines and use technologies such as Snapshots, clones, templates.