IBM jobs - Windows - Technical Support Representative

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Windows - Technical Support Representative, you will be responsible to provide Windows Help Desk services.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment to explore new opportunities every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Responsibilities:

• Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users
• As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems
• This role requires outstanding communication, collaboration and problem-solving skills.

Required Technical and Professional Expertise

• Minimum 1+ years Windows support experience
• Minimum of 1+ years expertise required on professional troubleshooting
• Customer support experience
• Active listener with flexibility to modify approach and adapt to customer needs

Preferred Technical and Professional Expertise

• 1 to 2 years of support desk experience
• Experience with Agile techniques applied in a customer service environment
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing, publications
• You’ll have access to all the technical and management training courses to become the expert you want to be
• You’ll learn directly from experienced developers in the field, our team leads love to mentor
• You’ll have the opportunity to work in different areas to figure out what really excites you.