1. Good Troubleshooting skills /Software related queries of our global clients either through Phone, Email and remote sessions
2. Documentation of the case and functional writing skills required.
3. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
4. Exercises independent judgment within defined parameters.
5. Acts as team member by providing information, analysis and recommendations in support of team efforts.
6. Willingness to participate in non-standard working-time models (e.g. shift, call availability etc...)
7. Clear communication skills and Ability to work independently.
8. Confident telephone manner and Fluency in English.
9. Must possess excellent written & spoken communication skills.
10. MCSA/MCSE/MCTS/MCITP Desired
· Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
· Expert knowledge in administering Active Directory (AD) and GPO’s.
· Expert knowledge of AD, ADFS, PKI in Windows Server 2012, Windows Server 2012 R2.
· Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 landscape.
· Knowledge of Microsoft Forefront Identity Management, Microsoft Exchange, Quest Active Roles Server (ARS) are preferable.
· Must have deep and thorough understanding of monitoring best practices, preferably with Microsoft System Center Operation Manager (SCOM) understanding and experience.
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