Climax BPM jobs - Process Associate

 Job Description:

• Handle customer's outbound calls. Solving queries, telling them about products/offers/services.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level.

• 5 days working (Sat and Sun fixed off)
• One way cab facility
• Fixed Shift time (2pm - 11pm)
• PF / ESIC