Responsibilities:

Making outbound calls to US to check Claim status, Handling denials and Patient Eligibility.

To check Insurance Follow-up Meet the Productivity and Quality targets within stipulated time

Troubleshoot customer queries and requests.

Manage customer expectations and ensure customer satisfaction.

Document customer interactions for review and follow-up.

Utilize computing and technical expertise to respond to customer inquiries.

Regularly review customer feedback and take measures to improve customer service.

Inform customers on the steps to follow to exploit services of the company.

CANDIDATE REQUIREMENTS/QUALIFICATION/SKILLS

Graduates in any Discipline

Good Command over English (Oral & Written)

Flexible to work in Shifts.

Good Analytical Skills

Computer savvy

Good Listening Skills

Benefits:

5 Days a week

Cab & Meal Facility

Mumbai

Kolkata

Pune

Ahmedabad

Delhi

Chennai

Gurgaon

Knack global jobs - US Process

US Process