Guiding the team and organisation on how to use Agile/Scrum practices and values to
delight customers
Guiding the team on how to get the most out of self- organization
Building a trusting and safe environment where problems can be raised without fear of
blame, retribution, or being judged, with an emphasis on healing and problem-solving
Removing impediments or guiding the team to remove impediments by finding the right
personnel to remove the impediment
Ability to work under pressure, manage client expectations effective and not get
overwhelmed by client pressures on team
Facilitating getting the work done without coercion, assigning, or dictating the work.
Facilitating discussion, decision making, and conflict resolution
Assisting with internal and external communication, improving transparency, and radiating
information
Supporting and educating the Product Owner, especially on grooming and maintaining the
product backlog
Establish strong relationships with stakeholders / product owners to define technology
solutions to address and arrive solutions
Produce sprint and release progress / status reports as required for senior stakeholders,
project working groups and steering committees
Assessing Scrum Maturity of the team and organisation and coaching the team to higher
levels of maturity, at a pace that is sustainable and comfortable for the team and
organisation
Required Skills/Experience:
First level Scrum Master certification (CSM, PSM I)
Proven experience in playing the Scrum Master role for at least one year for a software
development team that was diligently applying Scrum principles, practices, and theory
Strong knowledge of Agile principles and applies Agile frameworks and techniques (such as
Scrum, Kanban etc.)
Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict
resolution, continual improvement, empowerment, and increasing transparency
Proven knowledge of various well-documented patterns and techniques for filling in
intentional gaps left in the Scrum approach (example: numerous Burndown technologies,
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