The person should be freshers Should have Understood of Airline/Aviation/Travel industry.
Should have knowledge of Travel B2B market or any of airlines.
You will be a team member, will responsible for handling Group Queries (both domestic and International).
Will need to reply to Flight and Fare Enquiries emails.
Handling Group Ticketing and Refunds/re-booking of tickets.
Handling airlines ticket booking mails from both internal external customers.
Handling cases (Query / Request / Complaint / Appreciations).
Dealing with various internal departments/ airlines.
Offering alternative flight fare solutions where appropriate with the objective of retaining customer's business.
Communicating with customers using web-based tools and demonstrates the associated proficiency in writing/grammar and hence are able to write concise and clear emails and letters.
Making recommendations according to customer need and complaints.
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