Application Support Engineer jobs in Bangalore at SUMMIT IT SOLUTIONS

Designation: Application Support Engineer - L1

Eligibility Criteria:

Bachelor's Degree preferred or equivalent experience in IT, CS or MCA, BCA, BSc IT & CS from 2019 and 2020 Batch

Required Skills :

Excellent communication skills – both verbal and written
Sound Knowledge in database maintenance and migration activities, exposure SQL & Dot Net
Knowledge ITSM tools in the capacity of an administrator

Roles and Responsibilities:

Should sound good dealing with a wide range of customers with high-level support and understanding and
It should be stable enough to handle and delivering support for web and database applications in a variety of professional environments.
Should handle software product customers for Delighted Customer Support
Ability to participate in team activities and be a customer advocate for the assigned list of customers.
Willingness to carry out the various activities assigned to them and complete them to closure.
Overall open-mindedness to be able to take up any activity with a positive attitude and a willingness to learn new skills and technologies.
Handling customer attention, following up on customer issues and clarifications, carry out first line of troubleshooting steps, work with Development/Testing teams to get customer issues resolved
Open to 24/7 work timings

Location: Bangalore

Symphony SummitAI is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and another key enterprise horizontal functions.

Symphony SummitAI’s flagship product, SummitAI is an advanced, modular solution certified by ITIL and Pink Verify. SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering. Enterprises and service providers use SummitAI to dramatically reduce the cost and complexity of their IT management while improving efficiency, productivity, predictability, and control. Leading enterprises across the business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation, and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony Summit.