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Posted on 14 Aug 20
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Job DescriptionLast Date 13 Oct 20

OACM would be responsible to drive portfolio performance according to targets allocated to agencies of their respective location

Ensure timely identification of Skips/Fraud/RTP Resolution

Adherence to settlement waiver rates

Formulating qualitative incentive plans with vendor for FOS to increase productivity and DRR

Timely review of vendors performance in respective location

Productivity

Monitor FOS / caller ACR as per portfolio requirement

Weekly field visit rhythm on segmented portfolio

Ensure monthly extraction rate / money collection targets are met

Compliance

Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures;

Daily real time update on Collect 24 by self and vendor team

Ensure adherence and timely upload of SVCL audit basis guidelines

OACM should continuously drive reduction in customer complaints

Like the SBIC ACM, the OACM would NOT have rights to collect cash/cheque from the customer

OACM may use alternate modes of payment collection

Cash/chq may only be collected by the designated field vendor NFTE (FOS)

DRA certification would be preferred; however, like the SBIC ACM, is not mandatory


Job Type : Contract
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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