Assoc License Compliance Analyst

BMC
Experience : 0 to 3 Years
Location : Pune
Job Role : Others
Posted on 08 Jul 19
Job DescriptionLast Date 06 Sep 19
Assoc License Compliance Analyst

State: Maharashtra 

City: IND Pune - Business Bay  

Job ID: 25316

Experience/ Qualifications:
  • Experienced in Microsoft Office Applications (Outlook, Excel, Word, Sharepoint,etc)
  • Strong English Skills (written and verbal)
  • Strong organization and communication skills
  • Experience in software industry, customer support/service

Primary Roles and Responsibilities:
  • Request license usage/Statement of Capacity information from customers on specific products. Follow up and work with customers/Sales to ensure correct information is provided in a timely manner.
  • Perform simple usage analysis/SOC reconciliation to determine a customer’s compliancy status; review all cases with Program Managers.
  • Communicate the customer’s compliancy status outcome to sales teams and customers. 
  • Research customers’ entitlement, contracts, contacts, support ids
  • Focus on Productivity, Quality and defined SLAs
  • Manage general Mailbox to ensure emails are answered and archived in a timely manner
  • Book straight forward, standard orders in OE+ to help shorten the time to close the books, if required
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.