Position : PCT AM
Qualification : Graduation
Location : Gurugram
Employment : Contractual basis (Team Lease)
Shift Timings : Flexible (24/7)
Salary : As per industry norms
In PCT (Phone connecting Team) we help the Legal collections team (ILCC team Encore) in getting the right party contact. We make dials as per the data which is given to us so that we can get the right party on phone and can transfer them to the Iegal team. The legal team will contact the right party and will proceed with the collections.
· Daily an approx of 300 dials to get the right party contract.
· Need to check account eligibility before every call
· Documentation of each call as per the process training.
· Send daily updates to group manager as per the format.
· Send updates of wrong number on daily basis.
· US Staffing experience is desirable
· Excellent communication skills both verbal and written
· Excellent Problem solving, Analytical skills , Result Orientation
· Best Practices with peers and acts as a backup when needed