RANDSTAD INDIA PRIVATE LTD jobs - Associate Software Engineer Technical support Engineer

Associate Software Engineer Technical Support Engineer

RANDSTAD INDIA PRIVATE LTD
experience 0 to 2 Years
salary 2,70,000 - 3,00,000 Per Year
qualification
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Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 1

Job Description

    We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.

    Designation: Associate Software Engineer
    Level: L0 (Help Desk Engineer)
    International voice 
    Free Pick up and Drop
    Rotational Shift and off
    Salary: Upto 3LPA

    Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.

    PRIMARY RESPONSIBILITIES

    Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
    Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
    Receiving customer calls and logging tickets in ITSM tool.
    Event management for the tickets, following up with internal teams, customers and vendors.
    Responsible in meeting resolution SLA.
    Prepare reports - daily/weekly/monthly reports.
    Follow up with customers to ensure issue has been resolved.
    Follow standard help desk procedures
    Routing calls / cases to respective teams Skill based routing

    Walk In : 
    Randstad India Pvt ltd -
    #147, 2nd Floor, Anjaneya Tech Park, Old Airport Road, Kodihalli
    Bangalore - 560 008, India

    ( Note - We do not work on Saturday & Sunday )

    Time- 9.30AM to 3PM
    Contact person - Sushmitha (

Job Particulars

Role Others
Who can applyFreshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id91145
Job Category BSc/BCA/BBM
StateKarnataka
Country India

About Company

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